FREQUENTLY ASKED QUESTIONS
Q. I have a very large electronic document to evaluate for translation. How can I send it to you?
A. We have several options for the transfer of large files. One is through FTP access to our host and a Web service for transferring large amounts of data that we provide to you at no extra cost.
Just let us know the size of the file and we will help you with the transfer.
Q. My document has sensitive marketing information about our products. How will you be taking care of my document?
Q. Once we have agreed on a project with Mincor, Inc., what will be the procedure for the translation?
A. We have a Work Plan that we adhere to in most translation projects. You can view it here.
Q. I am afraid that, once you translate my documents and place text in the new language, all or some of the formatting will be lost. What do you do if this is the case?
A. We have excellent in-house DTP (DeskTop Publishing) capabilities. Normally, we will deliver your document looking just like the original at no extra charge. However, if extensive DTP work is necessary, you will be advised and it will be quoted separately. We work in many different formats such as Word, WordPerfect, InDesign, Excell, Illustrator, QuarkXpress, PageMaker, FrameMaker, etc.
Q. I have a very small document to translate. Do you charge a minimum?
A. Yes, we have a normal minimum charge of US$ 35.00 for documents that are less than 350 words. However, if this is a recurrent need, we will be able to accommodate you with a better price, depending on your needs.
Q. What languages do you translate into?
A. For a list of the languages we serve, please visit our Languages Section.
Q. How do you receive payment?
A. We receive payments via Pay-Pal, Moneybookers, checks, and bank transfers. Our invoices have payment instructions for each of these choices. We would ask you about your preferred choice at the time of payment.
Q. What will you do with my personal information obtained from the Online Quote Form?
For more information visit our Contact Page where you can email us or talk to us live using our Live Chat feature, or simply fill out our Online Quote Form for a free, no-obligation quotation.
USA Toll (310) 916-9906
Mexico - 011 52 415 152 0806
- Business Documents
- Technical Documents
- Marketing Text
- Advertising Copy
- Training Material
- Operation Manuals
- Website Translations
- Desktop Publishing
- Tutoring in Los Angeles
- Audio Recordings
- MS Word
- Deja Vu